Because it is theoretically impossible to return an electronic book without guarantee that it hasn't been downloaded for future use, we do not offer refunds. If you have any questions about this policy, please contact us before you purchase an e-book at service@ellorascave.com.

When you purchase an e-book from EC you are stating that you are fully aware of the fact that the download link will be sent to you via email and not printed or on CD. You are legally permitted to copy the download onto a CD or floppy for your own personal use ONLY.

We DO NOT replace e-books in the event of a hard drive crash. It is the responsibility of the customer to save them onto disk or CD. We do not make exceptions under any circumstances.

We DO NOT exchange e-books previously purchased in one format with another format. We do not make exceptions under any circumstances.

It is ILLEGAL to send an e-book or distribute in any manor to other individuals anywhere on the internet or offline for public consumption. You may not print copies for distribution. You may not convert e-books to other languages for distribution. By purchasing an EC e-book you are legally swearing not to take part in any of the aforementioned illegal practices. Please note the fact that EC has, does, and will continue to prosecute e-book thieves. If you know of someone who is distributing e-books illegally report it here.

If you have any questions about any of our policies, please contact us at service@ellorascave.com.