Ø        I have emailed EC to let you know my order never arrived and nobody ever wrote me back.

Ø        I purchased my e-books in one format, but now I have a different ereader and need the ebooks in another format.

Ø        I sent a question to Customer Service and still haven't received a reply. I don't have SPAM-guards on my email account so what is the hold up ?

Ø        When are you putting your titles into print?

Ø        Does the name Ellora's Cave mean what I think it means?

 Still need help? Contact Customer Service (service@ellorascave.com) for problems with ebook downloads or charges. Contact paperbacks@ellorascave.com for problems with print book orders. Contact Comments@ellorascave.com for any other questions.

I have emailed EC to let you know my print order never arrived and nobody ever wrote me back.

Check your SPAM preferences. A lot of email filter programs will throw out email from domains they don't recognize unless you tell them not to. Chances are we wrote you back, but the SPAM block kept you from receiving it. Contact us at paperbacks@ellorascave.com first.

I purchased my e-books in one format, but now I have a different ereader and need the ebooks in another format.

For any ebooks shown in your Order History (purchased on this webstore since 2009), you can download the file as often as needed and in any format. Just go to your account's Order History and click on the book title link.

I sent a question to Customer Service and still haven't received a reply. I don't have a SPAM-guard on my email account so what is the hold up?

Customer Service replies can take anywhere from a few hours to two days depending upon how backlogged we are. We always try to respond the same day to inquiries but such is not always possible. Alas, we are but so many so thank you for your patience!

When are you putting your titles into print?

Click here to see what is currently available. Stories become available in print anywhere from six months to several years after digital release. Please note that all our books will remain available as ebooks, as we feel this is where the future of reading lies. 

Does the name Ellora's Cave mean what I think it means?

Probably not, but given what we publish, it makes for a catchy double entendre ;-) Ellora's Cave was actually named after the Ellora Caves of India, an ancient network of caverns containing temples and hieroglyphic writings archeologists still have not deciphered the meaning of.